Mobile communication broadly refers to SMS and other mobile instant messaging (IM) like WhatsApp and WeChat. Despite their inherent informality, their usage for business purposes continues to rise as both customers and employees find them efficient channels for getting business done, though knowing the right time to text or email a client is also important.…
Read MoreThere is an increasing trend these days to use texting applications ranging from WhatsApp to Hike to WeChat to Telegram. The applications help users communicate easily with each other instantly. Having said that, these applications are great to use outside the corporate workplace environment. Usage of these for corporate communications present a set of challenges…
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