Information for Zetafax customers using Windows 8 or Windows Server 2012

We are pleased to announce that the Windows Client Update for Zetafax 2012 is now available for download. This adds support for Windows 8.1 and Windows Server 2012 R2 to the Zetafax Client applications, including the Zetafax Printer.

Windows 8.1 and Windows Server 2012 R2 are due for general release from 17th October. Windows 8.1 may be installed automatically on some computers via the Windows Update service, so it is important for Zetafax system administrators to act before the release date to ensure their systems are compatible with Windows 8.1.

Existing Zetafax 2012 systems will not work correctly with the new platforms. A user who upgrades their computer to Windows 8.1 without this update will experience issues including a watermark on faxes which are sent using the Zetafax Printer.

We advise all customers with Zetafax 2012 to install the Windows Client Update for Zetafax 2012 on their Zetafax Server now, to avoid difficulties if client computers are upgraded to Windows 8.1 in future. The update can be downloaded from, kindly contact us for the login credentials.

Customers with older Zetafax systems should upgrade to Zetafax 2012 before installing this update. The Zetafax 2012 upgrade is available without charge for customers with a current Software Assurance contract, by contacting us on the below mentioned contact details.

Further details about the release can be found in the following technical note:
ZTN1970-INFO: What’s new in the Zetafax 2012 Windows Client Update

The Zetafax Server does not currently support Windows 8.1 or Windows Server 2012 R2. We will be releasing a full update for the Zetafax Server to support the new Windows versions within 60 days of general release.

Please contact our support for further details of the release if required.