DMS – some reality bites

In communication methods followed in the past, paper had a great significance but now the modern times the usage of paper as a mode of communication has significantly reduced. Transfer of knowledge from generation to generation in the form of books, manuals still follows but the way the next gen accesses the same has changed…

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Customer Support

In today’s competitive business and technology oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Price, quality and now the support and service customers receive from an organization are changing the paradigms of customer loyalty and…

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