Content Management

Content Management

Introduction

Content management, or CM, is a set of processes and technologies that support the evolutionary life cycle of digital information. This digital information is often referred to as content or to be precise, digital content. Digital content may take the form of text, such as documents, multimedia files, such as audio or video files, or any other file type which follows a content lifecycle which requires management.

Current problem customers face with documents

The vast majority of documents in most organizations are not connected to the people or processes who need them. Examples include contracts, invoices, statements, reports, technical documentation, medical records and even email. This results in Lost or misplaced information - Knowledge workers spend 3.5 hours weekly searching for information that is never found and 3 hours a week recreating that lost content.(Source: The hidden costs of information work, International Data Corporation (IDC), March 2005)

· Information overload - Knowledge workers spend more than 27 hours a week searching, gathering and analyzing information. (Source: Ibid.) Fixed content is often left out because it is not well organized.

· Inefficient business processes - Just one example: it costs more than $50 on average to process and manage a paper invoice.(Source: Institute of Management and Information (Source: IOMA, Dec. 2005;)

· Compliance issues - Organizations are under more pressure than ever before to manage fixed content for compliance and risk reduction purposes.

· Lack of integration with other applications CRM, ERP, HR, ECM, claims processing, health information systems, etc. all these applications need fast and accurate access to archived content but it is rarely accessible.

· Costly real estate being used for hard copies storage

How can Content Management solution help in overcoming these?

· Increases productivity by speeding up document retrieval and finding lost information.

· Saves money by reducing the need for paper supplies, paper delivery and storage.

· Streamlines business processes by eliminating paper. Helps with compliance by creating a secure archive with audit trails, electronic discovery support and options to store data on non-erasable storage media.

· Connects the archived content to other applications that need it Hard copies can be stored off site saving on costly real estate.

Product we offer

Open Text Document Management (Captaris Alchemy) gives organizations the power to manage all of their fixed content (including images, faxes, email, MS Office docs, PDFs and computer reports) to drive revenue, cut costs and meet compliance goals. Alchemy provides an integrated and scalable set of tools that are easy to deploy and even easier to use and can grow with an organization needs. It has modules for capture, document management, archiving, records management, integration, retrieval and distribution and is a fraction of the cost to acquire and deploy when compared to enter-prise content management suites.

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